What Information Is Collected

We may collect personal information that you voluntarily provide to us, including but not limited to:

* Full name
* Email address
* Phone number
* Address or service location
* Vehicle information (when relevant to provide our services)
* Payment information (processed securely through third-party payment processors)
* Any information submitted through our contact forms, bookings, or consultations
* Device information and usage data when you visit our website
* Cookies and tracking data (see Cookie & Tracking Practices section)

---

## How User Data Is Used

We use the information we collect for the following purposes:

* To respond to inquiries and service requests
* To schedule and provide our detailing services
* To process payments and maintain transaction records
* To send transactional communications such as appointment confirmations, reminders, and service updates
* To send marketing or promotional communications only if you have explicitly opted in
* To improve our services and customer experience
* To comply with legal obligations and protect our legal rights
* To detect and prevent fraud or security issues
* To analyze website usage and improve our online presence

---

## SMS Opt-In Details

### Text Message Communications

If you provide your phone number and opt in to receive text messages, you may receive SMS communications from Nomada Detailing LLC.

**Types of Messages:**
* **Transactional messages** may include appointment reminders, arrival notifications, service updates, and booking confirmations
* **Marketing messages** may include promotions, special offers, or business updates and are sent only with your explicit consent

**Important Information:**
* Message frequency may vary depending on your interaction with our services
* Message and data rates may apply based on your mobile carrier's plan
* **Consent is not required** to submit a form or to purchase services from Nomada Detailing
* You may opt out at any time by replying **STOP** to any text message
* You may reply **HELP** for assistance or contact us directly

**Mobile Information Sharing:**
* No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
* Information sharing with subcontractors in support services (e.g., customer service, SMS delivery platforms) is permitted solely to provide our services
* Text messaging originator opt-in data and consent will NOT be shared with any third parties under any circumstances

---

## Cookie & Tracking Practices

We use cookies and similar tracking technologies to enhance your experience on our website.

**Types of Cookies We Use:**
* **Essential Cookies:** Required for website functionality
* **Analytics Cookies:** Help us understand how visitors use our website
* **Marketing Cookies:** Used to deliver relevant advertisements (only with your consent)

**Your Cookie Choices:**
* You can control cookie preferences through your browser settings
* Disabling certain cookies may affect website functionality
* You can opt out of analytics tracking through browser settings or third-party opt-out tools

**Third-Party Tracking:**
We may use third-party services such as Google Analytics, Facebook Pixel, or similar tools to analyze website traffic and improve our marketing efforts. These services may collect information about your online activities over time and across different websites.

---

## Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

* Secure encryption for data transmission (SSL/TLS)
* Restricted access to personal information on a need-to-know basis
* Regular security assessments and updates
* Secure data storage with reputable service providers
* Employee training on data privacy and security practices

**Data Retention:**
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

**Data Breach Notification:**
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

While no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your data.

---

## User Rights

You have the following rights regarding your personal information:

* **Access:** Request a copy of the personal information we hold about you
* **Correction:** Request correction of inaccurate or incomplete information
* **Deletion:** Request deletion of your personal information (subject to legal retention requirements)
* **Opt-Out:** Unsubscribe from marketing communications at any time
* **Data Portability:** Request your data in a portable format (where applicable)
* **Restriction:** Request restriction of processing in certain circumstances
* **Objection:** Object to processing based on legitimate interests

**How to Exercise Your Rights:**
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

---

## Mobile Info Sharing Statement

**Third-Party Sharing Policy:**

No mobile information collected through our SMS opt-in program will be shared with third parties or affiliates for marketing or promotional purposes.

**Permitted Sharing:**
Information sharing with subcontractors who provide support services (such as customer service platforms, CRM systems, and SMS delivery providers) is permitted solely for the purpose of delivering our services to you.

**Text Messaging Consent Data:**
All other use cases exclude text messaging originator opt-in data and consent. This information will NOT be shared with any third parties under any circumstances.

---

## Information Sharing

We do not sell, rent, or trade your personal information.

**We may share information with:**
* Trusted third-party service providers who assist us in operating our business (such as CRM platforms like Go High Level, SMS delivery providers, payment processors, and scheduling tools)
* Legal authorities when required by law or to protect our legal rights
* Business partners only with your explicit consent

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

---

## Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

---

## Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

For material changes, we will provide additional notice (such as via email or prominent notice on our website).

---

## Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us at:

**Nomada LLC** 
Email: nomadadetailing@gmail.com 
Address: 197 W 1050 S, Bountiful, Utah, 84010 
Phone Number: (385) 246-9609

---

## State-Specific Privacy Rights

**California Residents (CCPA/CPRA):**
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).

**Other States:**
Residents of other states may have additional privacy rights under applicable state laws. Please contact us to learn more about your specific rights.

---

**By using our services or providing your information to Nomada Detailing, you acknowledge that you have read and understood this Privacy Policy.**